Last Updated: 1st July 2026

We follow a strict no-refund policy, but in some cases, a refund is possible. We try our best to offer quality service from the moment you place your order. But if you decide to cancel, here’s how the refund process works:

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• Cancel within 3 days (excluding Sunday): You will get 50% of the total amount back. We keep 50% as a cancellation fee to cover the work that has already started.
   

• After the 3rd day: No refund shall be applicable, as a substantial portion of the work will have already been completed by that time.
   

Refunds are processed from the project's start date, based on the aforementioned cancellation periods.

To cancel, just send an email to contact@pitchgle.com with your name, invoice number, and reason for cancellation.

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If your request meets the conditions above, we’ll start the refund process. Refunds are usually sent to your original payment method within 7 to 10 working days.

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We encourage you to read this policy before placing an order. It helps avoid confusion later.